Acentra provides pre-admission educational calls for elective inpatient surgical patients as well as outreach calls to participants after discharge. The purpose of this service is to assess the participant's level of understanding of the surgery to be performed, pre-operative testing and preparation requirements, post-surgical limitations, expected care needs and to evaluate the participant's support system and preparation in relation to post-discharge care. Acentra will follow up telephonically with the participant after a hospital discharge to confirm any home care and/or durable medical equipment needs, ensure the participant has scheduled post-acute visits with surgeon, specialist(s), and primary care provider, confirm participant has filled required prescriptions and has resumed pre-operative medications as directed by the provider, and determine if the participant has adequate support to allow him to adhere to the prescribed plan of care.
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